I contacted purchaser service to try and do a cell phone Verify on my daughters phone as it were active for over four several hours. The consultant’s identify that lastly assisted me was named Bill.
Initially, I wasn't built aware that I necessary to return their modem. I did not install it. TW shipped it (I’ve had a few above 13 several years) and I have no obligation to deliver it to them.
In Nov my Invoice went up and I wasn't advised at orignal arrange that it could. When I named to very clear this up, I had been transferred all around, hung up on and left on maintain. I held contacting each of the way up as a result of Dec 11th. The supervisor mentioned they were intending to make things ideal and instructed me I didn't need to have Serious wi-fi if I don’t match where I don’t as I am a fifty 12 months outdated stuggling girl. They modified my service and acquired the bill all the way down to $102 wherein I truly feel remains high considering I don’t have cable througout my property and only confined stations in my space upstairs. I continously have challenges and might in no way get through to a cheerful upbeat useful individual who is able to guide. All of the brokers work as Should you be complaining for no purpose. I was sick for almost a month and my Computer system crashed nonetheless a friend recommended me I didn't have internet around Dec 15th. I'd lost my voice and will not contact so I phoned final night only to obtain hung up on, transferred all around and last received a supervisor who instructed me essentially to Stop whinning and when I want my wi-fi back again then Invoice goes approximately $119. Allow me to make this clear, the entire brokers and steps assist a Fb web page about Time Warner as well as the surveys performed stating you've the lowest scores at any time in buyer service and service generally.
I am owning plenty of problems receiving TWC Wi-Fi to generate connection with a Wi-Fi radio two bedrooms away(approx.
I CAROL WIMER are actually a consumer for a few years. I is not going to pay for a box to convert digital indicators for my t v. I am aiming to improve my service to someone else. I won't be bullied into spending a lot more for my services. This will be a SO Prolonged]]] information.BY BY Before long!!!
I'd cable put in at my house in January. The complete practical experience was a are unsuccessful. We have been available an awesome offer over the cell phone and when it arrived time to provide nothing was correct. The first technician that confirmed up was a contractor which has a bad attitude. He was unable to accomplish the install and still left us devoid of Doing the job service. The subsequent technician that arrived hours later on was superb however, he also built guarantees that he didn't retain. My siding was broke from the set up approach and to date I still have cables hanging more info down with splitters and electrical tape almost everywhere. It looks terrible. I've identified as many times with resolution. Apparently at some point in February a supervisor of some type was at my household and took some pictures of your mess. We're nonetheless to hear again from him and consumer service doesn’t seem to have any notion what we've been referring to when we phone to inquire.
Your shopper service is dreadful your tools is junk experienced nothing at all but issues with the cable adjusted box and even now not Performing proper, i fork out the bill on time and obtain awful service not forgetting I'm not having any credit rating for lost channels i buy a bundle and hope to receive what i purchase and if i tend not to then time warner need to give me credit score for missing service but thus far all i get is often a run a round not genuine impressed using your service
Me Friday. So all over again my wife took A different working day off of labor to wait at your home. She again waited for somebody to point out up on Saturday early morning.
Know my wife was waiting. Effectively hold out she did. She identified as off of work, cancelled plans with her family members and no person at any time arrived or maybe termed to state they would not make it.
I was contacting about my service. On hold for 10 minutes and afterwards disconnected. I work from your home and do not need Internet/Tv set service. Is there an outage? When would you be expecting service to generally be back again up? Many thanks. Terri Palmer
installation was pretty Skilled...to date very happy with service...would seem even though price I had been billed at is higher than quoted...looks like Absolutely everyone you do company with now times plays the same activity...:-(
I've referred to as TWCABLE two times this morning and attempted to speak to a click here consultant. Both equally hop over here times I used to be transferred and after that Minimize off. Is there a challenge?
I just moved and just before my go I called numerous times in order that I could get on the plan early and possess hardly any interruption in my service. We rely upon our internet to do some small business from your home Hence the internet was crucial. I acquired everything setup and it was perfect after which you can for some not known cause the technician confirmed up at the house a few times before our go. A neighbor known as to inform me. I named and was advised yes they made a miscalculation and now they could not get someone out until finally a few times soon after I moved. I had been upset on account of our business enterprise and was explained to by the customer service person who I had no explanation being upset, but his manager stated that he would try out and acquire me in and would get in touch with the following day. No call so I called and was instructed that the 10th may be the soonest.
He reported the upload was fifty so I requested if which was in creating and will he e mail it to me. Quickly, without the need of saying something An additional person was on the line. He stated there was almost nothing in creating but I should really try out it. I spelled out that my daughter is often a YouTuber and I couldn't attempt it. I really need to understand what the particular upload speed is. He then asked me for my daughter's YouTube channel like I more info had been lying. He was rude and obnoxious and dropped the corporation a potential consumer.